Effective Date: 16/3/2015

These Terms and Conditions ("Terms") govern all tuning services, mechanical work, and related activities performed by Queensland Motorsport ("we", "us", or "our"). By engaging our services, the customer ("you", "your", or "client") agrees to be legally bound by the following terms.

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1. Vehicle Condition and Client Responsibility

1.1 All vehicles must be presented in a clean, roadworthy, and mechanically sound condition prior to the commencement of any work.
1.2 Queensland Motorsport reserves the right to inspect and assess a vehicle before undertaking any tuning or modification service. We may refuse service if the vehicle is deemed unsafe, structurally compromised, or unsuitable for tuning.
1.3 It is the client’s responsibility to disclose all existing or historical mechanical issues, modifications, electrical components, software changes, or unusual vehicle behavior prior to the commencement of work.
1.4 Any failure to disclose such information may result in additional charges, incomplete work, or vehicle damage, for which we accept no liability.

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2. Performance Tuning Scope and Disclaimer

2.1 Queensland Motorsport offers performance tuning services intended to improve vehicle output, responsiveness, or fuel efficiency. All tuning is conducted in accordance with the specific vehicle platform, hardware limitations, and the client’s objectives.
2.2 All performance gains are estimates only. Outcomes may vary based on environmental conditions, mechanical health, fuel quality, altitude, and other factors.
2.3 Tuning services are intended for motorsport, off-road, or private-use vehicles only, unless otherwise explicitly stated.
2.4 Certain services, including but not limited to: DPF/EGR/AdBlue deletes, pops & bangs, or speed limiter removal, may be non-compliant with road registration or emission laws in Queensland or elsewhere in Australia. It is the client’s responsibility to ensure that the modified vehicle complies with relevant legislation.

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3. Warranty, Liability & Risk Acceptance

3.1 Queensland Motorsport provides no express or implied warranty on any tuning, mechanical service, or modification.
3.2 We accept no liability for engine, transmission, drivetrain, electronic systems, or any other vehicle components that may fail during or after the tuning or modification process.
3.3 Any modification or tuning service may void manufacturer warranty or affect the validity of insurance policies. Clients are strongly advised to consult their warranty and insurance providers beforehand.
3.4 Clients acknowledge that all performance and calibration services are performed at their own risk and that performance tuning inherently increases the stress placed on a vehicle's components.

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4. Customer Acknowledgment and Agreement

4.1 By submitting a vehicle for service, the client agrees and confirms the following:

• They are the registered owner of the vehicle or have written legal authorization from the owner.

• They fully understand the risks associated with performance tuning and modifications.

• They release Queensland Motorsport and all affiliated personnel from any responsibility for damage, malfunction, or financial loss arising directly or indirectly from any work performed.

• They have read, understood, and agreed to these Terms in full.

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5. Payment Terms & Refund Policy

5.1 All invoices are due in full immediately upon the completion of service unless otherwise arranged in writing prior to commencement.
5.2 A non-refundable deposit may be required at the time of booking to secure workshop time or software licensing.
5.3 No refunds shall be given for completed tuning or software-based services once files have been written to the vehicle.
5.4 Additional charges may apply for diagnostic time, troubleshooting aftermarket hardware, or correcting issues not disclosed at the time of booking.

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6. Compliance with Law and Road Use

6.1 It is the client’s responsibility to ensure that their vehicle, as modified, complies with all state and federal road safety, registration, and emissions standards.
6.2 Queensland Motorsport accepts no responsibility for fines, defect notices, denied insurance claims, or loss of registration resulting from modified vehicle usage on public roads.
6.3 Our staff may provide guidance based on our experience, but ultimate legal compliance remains the responsibility of the vehicle owner.

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7. Data Handling & Confidentiality

7.1 During service, we may collect and store vehicle data, including diagnostic logs, ECU calibration files, and dyno results, for record-keeping and support purposes.
7.2 Queensland Motorsport will treat all customer data and vehicle configurations as confidential. We will not publish, distribute, or share this information without written consent, unless required by law.

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8. Governing Law

8.1 These Terms are governed by and interpreted in accordance with the laws of the State of Queensland, Australia.
8.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

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9. Acceptance of Terms

By proceeding with a booking, submitting your vehicle for work, or making payment, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.